Terms of Service

Overview

This website is operated by SevenHeaven Astro Private Limited. Throughout the site, the terms “we,” “us,” and “our” refer to SevenHeaven. By visiting our website, browsing products, placing an order, or interacting with any feature of the store, you engage in our service and agree to be bound by these Terms of Service.

These terms apply to all users of the site, including customers, browsers, merchants, contributors of content, and any person who accesses the website in any form.

Use of the Website

You agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of others, restrict access, interfere with functionality, or compromise the security or integrity of the website.

You must not:

• use the website for fraudulent or misleading activity;
• attempt to gain unauthorized access to our systems or data;
• copy, scrape, reproduce, or exploit website content without permission;
• introduce malicious code, bots, spam, or harmful interference;
• misrepresent identity, payment authorization, or order intention.

Products, Presentation, and Availability

We strive to present all products as accurately as possible, including descriptions, imagery, pricing, and availability. However, actual product appearance may vary slightly depending on natural materials, handcrafted variation, screen settings, packaging updates, or production refinements.

Product availability is subject to stock, operational readiness, logistics conditions, and system accuracy. We reserve the right to limit quantities, discontinue products, revise descriptions, or update packaging and presentation without prior notice where necessary.

Pricing and Payment

All prices listed on the website are shown in the applicable currency displayed at checkout unless otherwise stated. We reserve the right to change prices, product offers, launch promotions, discontinue offers, or correct pricing errors at any time without prior notice.

Payment must be completed through approved payment methods available on the website. By placing an order, you confirm that the payment method used is valid and that you are authorized to use it.

In the event of a pricing mistake, technical error, incorrect tax treatment, or promotional malfunction, SevenHeaven reserves the right to cancel or revise the affected order before fulfillment.

Order Acceptance and Cancellation

An order placed on the website does not automatically constitute final acceptance. We may review, verify, or decline an order for reasons including stock issues, delivery limitations, suspected fraud, pricing errors, verification concerns, payment failure, or operational constraints.

If an order cannot be fulfilled after payment, the eligible amount will be refunded in accordance with our Returns & Refunds policy and applicable payment processing timelines.

Shipping and Delivery

Delivery estimates are indicative and not guaranteed unless expressly committed in writing. Shipping timelines may be affected by courier performance, regional access, public holidays, weather, operational delays, force majeure events, or incomplete customer information.

Customers are responsible for providing accurate delivery details. SevenHeaven is not liable for failed or delayed delivery caused by incorrect address information, unreachable contact details, refusal to accept delivery, or repeated non-availability at the destination.

Intellectual Property

All content available on this website, including brand identity, logo, layout design, product names, descriptions, copywriting, graphics, imagery, icons, styling, and other creative or commercial material, is the property of SevenHeaven or is used with appropriate rights.

No part of the website may be reproduced, distributed, republished, modified, transmitted, displayed, or commercially exploited without prior written permission from us.

User Conduct and Submitted Information

Any information you provide to us through forms, messages, reviews, support tickets, or checkout must be truthful, lawful, and not infringe on the rights of others. You must not submit content that is false, abusive, defamatory, obscene, threatening, unlawful, or harmful to the platform or community.

We reserve the right to remove, refuse, or disregard submissions that we believe are inappropriate, misleading, or damaging to our operations or other users.

Spiritual, Ritual, and Lifestyle Disclaimer

SevenHeaven products, rituals, descriptions, and brand storytelling may include spiritual, aesthetic, intentional, devotional, symbolic, energetic, or lifestyle-oriented language. Such content is intended to support personal meaning, gifting, ambience, ritual experience, and reflective practice.

Our products and website content are not intended to replace professional medical treatment, psychiatric care, legal guidance, financial decision-making, or any certified therapeutic intervention. Any interpretation, use, or reliance on symbolic or spiritual language remains the personal responsibility of the customer.

Individual experience may vary, and SevenHeaven does not guarantee any specific emotional, energetic, spiritual, predictive, or life outcome from the use of its products.

Limitation of Liability

To the maximum extent permitted by applicable law, SevenHeaven shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or related to your use of the website, delayed delivery, third-party service interruption, product misuse, reliance on website content, or inability to access the website.

Our total liability, where legally established, shall in no event exceed the amount actually paid by you for the relevant product or transaction giving rise to the claim, unless otherwise required by law.

Third-Party Services and Links

The website may integrate with or link to third-party services such as payment providers, logistics services, analytics tools, Shopify infrastructure, and external websites. These services are governed by their own terms, conditions, and privacy practices.

We are not responsible for the content, security, availability, or conduct of third-party platforms that are not directly controlled by SevenHeaven.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to the use of this website, purchases made through it, or these Terms shall be subject to the jurisdiction of the competent courts having authority over the relevant place of business or legal operation of SevenHeaven, unless otherwise required by applicable law.

Changes to These Terms

We reserve the right to update, revise, or replace any part of these Terms of Service at any time. Updated terms will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are published constitutes acceptance of the revised terms.