Privacy Policy

Introduction

This Privacy Policy describes how SevenHeaven Astro Private Limited collects, uses, stores, protects, and shares personal information when you visit our website, browse our products, place an order, submit a contact form, subscribe to communications, or otherwise engage with our brand.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy. Your continued use of the website indicates your acceptance of the practices described here.

This policy applies to information collected through our Shopify-powered website, customer support interactions, marketing touchpoints, and other direct digital engagement with SevenHeaven.

Information We Collect

Depending on how you use the website, we may collect the following categories of information:

• Personal identification details such as your name, email address, phone number, billing address, and shipping address.
• Order information including purchased items, transaction details, delivery preferences, order history, and customer support requests related to your purchase.
• Payment-related details required for processing transactions. Payment information is generally handled securely through trusted payment gateway providers, and we do not intentionally store full card details on our own systems unless expressly enabled through secure third-party infrastructure.
• Account and communication data including messages sent through contact forms, customer service email correspondence, reviews, and feedback submissions.
• Device and browser information such as IP address, browser type, device type, operating system, pages visited, referral source, and browsing behavior on the website.
• Marketing interaction data such as whether you opened an email, clicked a link, submitted a form, or engaged with promotional communication.

How We Use Your Information

We use collected information in order to operate the website responsibly and deliver a smooth customer experience. This may include:

• processing and fulfilling your orders;
• confirming transactions and sending order-related updates;
• coordinating shipping, delivery, and customer support;
• responding to your inquiries, return requests, or product concerns;
• improving the usability, design, and performance of the website;
• understanding customer preferences and product interest;
• detecting fraudulent, abusive, or unauthorized activity;
• complying with legal, tax, accounting, and regulatory obligations;
• sending updates, launches, offers, or brand communication where lawfully permitted or where you have opted in.

We only use your information where we believe there is a legitimate reason to do so, including performance of a purchase transaction, support obligations, site operation, legal compliance, and carefully managed customer communication.

Orders, Billing, and Payments

When you place an order, certain information is necessary to complete the transaction and deliver your purchase. This may include billing name, shipping address, contact number, email address, and payment confirmation details.

Payments on the website may be processed through secure third-party payment providers. These providers may collect, process, and store payment information in accordance with their own privacy and security standards. SevenHeaven does not claim control over the privacy practices of payment processors beyond what is necessary to enable your transaction.

We may use your contact details to send invoices, order confirmations, shipping updates, service notifications, refund confirmations, and other transactional communication directly connected to your purchase.

Marketing Communication

If you subscribe to our mailing list or provide consent to receive brand updates, we may send curated communication relating to new launches, product drops, rituals, collections, announcements, and selected offers.

You may opt out of promotional communication at any time by using the unsubscribe link provided in the email or by contacting us directly. Even if you opt out of marketing messages, you may still receive essential service communication relating to your order or account interaction.

Cookies and Analytics

Our website may use cookies, pixels, tags, and similar technologies to improve functionality, remember preferences, understand browsing patterns, measure marketing effectiveness, and optimize performance.

These technologies may help us:

• keep the website functioning correctly;
• remember cart or browsing activity;
• analyze product interest and traffic behavior;
• improve page performance and usability;
• measure the success of campaigns and visitor journeys.

You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect some parts of the website experience.

Sharing of Information

We do not sell your personal information to third parties as a business model. However, certain information may be shared with trusted service providers strictly where necessary to operate the website and fulfill services. These may include:

• payment processors;
• shipping, courier, and logistics partners;
• website hosting and Shopify infrastructure;
• customer support tools;
• email or SMS communication platforms;
• analytics and website optimization tools;
• legal, financial, or compliance advisors where required.

We may also disclose information where required by law, court order, regulatory request, fraud prevention process, or to protect the rights, property, operations, customers, or safety of SevenHeaven.

Data Retention

We retain personal information only for as long as it is reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, complying with tax and legal requirements, and supporting customer history where relevant.

The length of retention may vary depending on the nature of the information, the sensitivity involved, legal obligations, and whether the information is required for operational continuity or post-purchase support.

Data Security

We use commercially reasonable technical, administrative, and organizational safeguards to help protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

While we aim to maintain secure systems and work with reputable infrastructure partners, no method of online transmission or digital storage is completely guaranteed to be secure. For that reason, we encourage customers to use secure devices, strong passwords where applicable, and caution when sharing sensitive information over email or open networks.

Your Rights and Choices

Subject to applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, ask for deletion of certain data, or withdraw consent for specific communications.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before acting on certain requests in order to protect customer information responsibly.

Third-Party Services and Links

Our website may integrate with or link to third-party websites, gateways, platforms, or applications. These services operate under their own privacy terms and practices. We are not responsible for the content, security, or privacy handling of third-party websites that are not directly controlled by SevenHeaven.

We recommend reviewing the relevant policies of any third-party service before submitting personal information to them.

Children’s Privacy

Our website is not knowingly directed toward children who are not legally permitted to enter into purchasing transactions on their own under applicable law. We do not intentionally collect personal information from children without appropriate legal basis or guardian involvement where required.

If you believe that personal information has been submitted to us improperly in this context, please contact us so appropriate action can be reviewed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, technology, customer experience, or website features. The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website after changes are published indicates acceptance of the revised policy to the extent permitted by law.